Frequently Asked Questions
Q: What prescription medications are covered under the
FamilyWize Prescription Plan?
A: All FDA approved brand and generic prescription medications are covered.
Q: Are there any age or enrollment restrictions?
A: No, everyone can enroll and benefit from the plan.
Q: Can anyone use my card?
A: No, just the family members living in your household.
Q: Can I use my card for mail-order prescriptions?
A: No, there is no mail-order prescription service with this card.
Q: I am not a U.S. Citizen, can I use the card?
A: Anyone may use the program if it is used at pharmacies within the U.S.
Q: How do I know how much my medication will cost?
A: You will need to give your pharmacist your card and prescription so it can
be entered into the computer at the pharmacy to tell you the cost of the
medication since they change regularly. The participating pharmacy will give
you their lowest (or best) price available at their pharmacy. In 80% of
previous transactions, that price will be significantly lower than any retail
or sale price you would receive without the card. If a brand name or generic
drug is available through your participating pharmacy at a lower price than the
scheduled price, you will pay only the lower of the two prices.
Q: Does my doctor need to know about this card when writing my
prescription?
A: No. This program will not affect the way you are cared for by your
physician. You should, however, always consult with your doctor about saving
money on prescription medications.
Q: Do prices vary among participating pharmacies?
A: Industry standards determine the discounted rate for prescription
medications. This means in most instances, all participating pharmacies will
offer the same low price. These rates are updated at least once a week, so
prices may vary depending on when you go to the pharmacy. From time-to-time,
pharmacies may offer special sale prices for a limited time on selected drugs.
These sale prices may be lower than the scheduled discount rates, in which case
the card holder will pay only the lowered sales price.
Q: What does getting the "lowest" or "best" price on my
prescriptions mean?
A: It means that a participating pharmacy will give you their lowest (or best)
price available at their pharmacy. In 80% of previous transactions, that price
will be significantly lower than any retail or sale price you would receive
without the card. If a brand name or generic drug is available through your
participating pharmacy at a lower price than the scheduled price, you will pay
only the lower of the two prices.
Q: Why don't all pharmacies accept the card?
A: All chain pharmacies and most independent pharmacies have been given equal
opportunity to serve you via this program. Pharmacies are required to offer
very deep discounts and assist in performing some fairly complicated drug
management procedures on behalf of our card holders, and some pharmacies simply
refuse. However that gives you the confidence of knowing that pharmacies
participating have your best interests in mind and that there are the majority
of pharmacies in your regional area accept your card.
Q: What if my pharmacist said the card would not save me any
money?
A: As a FamilyWize Prescription Discount Card member, you are entitled to your
benefit. Your pharmacist will not know what the card savings will be until the
prescription is sent for pricing through the pharmacist's computer. If your
Pharmacist does not want to comply with the program, you should consider going
to another nearby pharmacy that honors the card.
Q: I already have insurance that covers my prescription drugs.
How can the FamilyWize Prescription Card benefit me?
A: This program can be used to obtain savings on prescription drugs that are
excluded by your insurance plan or are not covered because you have exceeded
your insurance plan's maximum limits. In some instances, you might find that
the FamilyWize Prescription Card's price is lower than your program's
co-payment amount, but not usually. In addition, if your plan does not offer
you a drug card and you are reimbursed after each transaction, you may be able
to use the FamilyWize to lower your out-of-pocket expenses.
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