Frequently Asked Questions
Q: What prescription medications are covered under the FamilyWize
Prescription Plan?
A: All FDA approved brand and generic prescription medications are covered.
Q: Are there any age or enrollment restrictions?
A: No, everyone can enroll and benefit from the plan.
Q: Can anyone use my card?
A: No, just the family members living in your household.
Q: Can I use my card for mail-order prescriptions?
A: No, there is no mail-order prescription service with this card.
Q: I am not a U.S. Citizen, can I use the card?
A: Anyone may use the program if it is used at pharmacies within the U.S.
Q: How do I know how much my medication will cost?
A: You will need to give your pharmacist your card and prescription so it can be
entered into the computer at the pharmacy to tell you the cost of the medication
since they change regularly. The participating pharmacy will give you their lowest
(or best) price available at their pharmacy. In 80% of previous transactions, that
price will be significantly lower than any retail or sale price you would receive
without the card. If a brand name or generic drug is available through your participating
pharmacy at a lower price than the scheduled price, you will pay only the lower
of the two prices.
Q: Does my doctor need to know about this card when writing my prescription?
A: No. This program will not affect the way you are cared for by your physician.
You should, however, always consult with your doctor about saving money on prescription
medications.
Q: Do prices vary among participating pharmacies?
A: Industry standards determine the discounted rate for prescription medications.
This means in most instances, all participating pharmacies will offer the same low
price. These rates are updated at least once a week, so prices may vary depending
on when you go to the pharmacy. From time-to-time, pharmacies may offer special
sale prices for a limited time on selected drugs. These sale prices may be lower
than the scheduled discount rates, in which case the card holder will pay only the
lowered sales price.
Q: What does getting the "lowest" or "best" price on my prescriptions
mean?
A: It means that a participating pharmacy will give you their lowest (or best) price
available at their pharmacy. In 80% of previous transactions, that price will be
significantly lower than any retail or sale price you would receive without the
card. If a brand name or generic drug is available through your participating pharmacy
at a lower price than the scheduled price, you will pay only the lower of the two
prices.
Q: Why don't all pharmacies accept the card?
A: All chain pharmacies and most independent pharmacies have been given equal opportunity
to serve you via this program. Pharmacies are required to offer very deep discounts
and assist in performing some fairly complicated drug management procedures on behalf
of our card holders, and some pharmacies simply refuse. However that gives you the
confidence of knowing that pharmacies participating have your best interests in
mind and that there are the majority of pharmacies in your regional area accept
your card.
Q: What if my pharmacist said the card would not save me any money?
A: As a FamilyWize Prescription Discount Card member, you are entitled to your benefit.
Your pharmacist will not know what the card savings will be until the prescription
is sent for pricing through the pharmacist's computer. If your Pharmacist does not
want to comply with the program, you should consider going to another nearby pharmacy
that honors the card.
Q: I already have insurance that covers my prescription drugs. How
can the FamilyWize Prescription Card benefit me?
A: This program can be used to obtain savings on prescription drugs that are excluded
by your insurance plan or are not covered because you have exceeded your insurance
plan's maximum limits. In some instances, you might find that the FamilyWize Prescription
Card's price is lower than your program's co-payment amount, but not usually. In
addition, if your plan does not offer you a drug card and you are reimbursed after
each transaction, you may be able to use the FamilyWize to lower your out-of-pocket
expenses.
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